Updated March 24, 2020
Bay Capital Mortgage Corp. is proactively addressing the rapidly developing issues related to the current coronavirus (COVID-19) pandemic. Defined as an essential service, we are fully operational and open for business. We are proactively taking steps to ensure the continuity of business and the health and safety of our employees and customers.
We have well-developed risk management practices and business continuity plans, which means we are prepared to respond to the evolving pandemic response while delivering uninterrupted service to our customers.
Some of the steps we have taken to ensure the continuity of business and the health and safety of our employees and customers include:
-We are ensuring that our offices are clean and continually disinfected for those employees that are not able to telecommute.
-Until further notice, all employees that are eligible to telecommute are required to do so.
-Our employees that are required to work in the office are encouraged to stay home when sick and avoid non-essential travel.
-Until further notice, we cannot meet clients in the office. If you need to drop off documents, please leave at the front desk or through a mail slot, if available.
-Our team is ready to serve you via electronic means to include our online portal located at www.BayCapitalMortgage.com.
-We will continue to update you and adjust our contingency plans based on the recommendations of the State and Federal authorities while conducting business as efficiently as we can during these uncertain times.
We know that there may be instances when customer contact is unavoidable. To protect both your safety and that of our employees, we have required employees to practice proper hand hygiene, avoid handshakes and keep a minimum distance of six feet as suggested by the CDC to avoid close contact.
We value your business and more importantly, your health and the well-being of your family.